HealthNet and incorrect physician information.

I’ve  just spent almost 2 hours on the phone trying to discover who my physician is. For reference, I have insurance through HealthNet, and I’ve found them extremely unhelpful throughout the entire process.

The number listed for my doctor is a different doctor’s office; they’ve never heard of him. Calling the Alta Bates Medical Group, they’ve heard of him, but have a wrong number for him and no other information. HealthNet, the insurance company, so they can’t change the information without receiving a correction from the Alta Bates Medical Group. They say that HealthNet should call them.

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